Frequently Asked Questions

Q: Where are you located?

A: We are centrally located in Kent County, Delaware but work in surrounding areas, by appointment only.

Q: Do I have to take off work in order to work with an interior decorator?

A: Since we work in your home with your lighting, appointments are best scheduled during regular business hours, Monday through Friday, 9 a.m. to 5 p.m. Natural lighting allows for the best scenario when selecting colors and fabrics.

Q: How does Decorating Den Interiors – Deanna Kovach & Janice Hinzman work?

A: From concept to the completion of your project, we handle everything for you. This includes designing your space, product selection, project management, and the final installation. The focus is on YOU and our goal is to make your dream come true. We pride ourselves on asking the right questions and interpreting your needs to provide the best design and function for your area.

Q: How can you offer free design services?

A: We work with the manufacturers directly and provide the item to you at the retail price of each product allowing us to include our services and design time in that price.

Q: What happens on my first appointment?

A: The initial consultation is extremely important. It gives us a chance to meet, face to face, and really understand your project, needs, and wishes as well as the parameters that establish our working relationship. We ask that everyone involved in the decision-making process be available for this appointment.

Q: How do I determine a budget for my project?

A: Many times, our clients have no idea how to even begin stating a budget. However, once we’ve met and seen the project and items/services needed, we can give a range that will accommodate your desired outcome.

Q: Is there a minimum or maximum project size?

A: There is no minimum or maximum! We’ve been asked to assist in a small project such as wallpaper selection as well as assist in full-home makeovers. And, in many cases, our best successes come when we’ve been called in to assist with a renovation of an existing space during the planning phase.

Q: Will you work with my existing pieces/furnishings that are in the room?

A: Yes – in fact, those cherished or existing pieces actually assist us in providing a one-of-a-kind look that shows your personality and tastes and NOT something out of a magazine. We pride ourselves in creating unique looks and not a cookie-cutter one! Our goal is to help you create a space that you LOVE and having your items surrounding you helps make you happy and comfortable.

Q: Do you shop with me in other stores?

A: No. With our vast supplier network, there’s generally no need to do that.

Q: What’s the timeframe to get everything in?

A: Timeframes differ and can range as quickly as a couple weeks for wallpaper to 12 weeks for the custom-crafted sofa. As we work through your project, we can advise once everything has been selected what the timeframe might be. Additionally, if there is a particular date you have in mind, we need to know as early as possible as it may impact the items we select and keep you informed as to a completion date.

Q: Are custom items returnable?

A: For the most part, those products are not returnable. All items selected for your project are special-ordered and made specifically for you. We strive to ask all the right questions, create our best visual renderings of your space, and describe each product in detail before any purchases are made. Each of these steps help avoid any surprises and allow you to comfortably make your decision to purchase. Of course, should any issue arise, we will take care to address them promptly.

Q: Can I get a plan and shop retail?

A: While we prefer to help you make selections, we can provide a floor plan and recommendations at an hourly rate of $300.00.